Refund policy

At Horse Girl, our mission is simple — to make people happy and to celebrate the love of horses. We stand behind everything we create and want you to love your order as much as we loved making it.

If you’re not 100% satisfied with your purchase, we’ll make it right.

Refunds:
If you’re unhappy with your item for any reason, just reach out to us within 7 days of delivery.
We’ll issue a full refund—no need to send the item back—unless your order included five (5) or more pairs of socks, in which case we’ll email you a prepaid return label.

How to Request a Refund:
Email us at Orders@horsegirlattire.com with your order number and a brief note about what went wrong. Our small but mighty team will take care of it quickly.

Exchanges:
We don’t offer direct exchanges at this time, but you’re always welcome to place a new order for the style or size you prefer.

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please email us within 7 days of delivery date so we can replace it immediately.

We trust our customers and believe in doing what’s right. If you’re not happy, we’re not happy — and we’ll always make it right.