Refund policy

At Horse Girl, our mission is simple — to make people happy and to celebrate the love of horses. We stand behind everything we create and want you to love your order as much as we loved making it.

Customer care

For help with your order, delivery, returns or exchanges, email orders@horsegirlattire.com and include your order number.

Horse Girl × Cornetti pieces (boots, bags and wallets)

Returns & exchanges
We hope you enjoy your Horse Girl × Cornetti pieces for years to come. If your purchase is not quite right, contact us within 14 days of receiving your order to arrange a return or exchange. For preorders, the 14 days start when your piece is delivered.

Items must be unworn, unused and in their original condition, with the original packaging and dust bags. Please try boots on indoors on a clean, carpeted surface to protect the soles. Items showing signs of wear cannot be accepted.

Please ship your return within 7 days of approval. After inspection, approved refunds are issued to the original payment method. Original shipping charges are non-refundable.

Exchange shipping is complimentary and covered by Horse Girl. Exchanges are subject to availability.

Between sizes?
You are welcome to order two sizes of the same boot style together. Keep your preferred pair and return the other. Both pairs must be purchased in the same order, and the returned pair must meet the conditions above.

Quality & craftsmanship
If your piece arrives damaged, incorrect or appears to have a manufacturing defect, email us with your order number and clear photographs. We will review the issue and arrange a resolution at no additional cost to you.

Horse Girl apparel, socks and accessories

Refunds:
If you’re unhappy with your item for any reason, just reach out to us within 7 days of delivery. We’ll issue a full refund — no need to send the item back — unless your order included five (5) or more pairs of socks, in which case we’ll email you a prepaid return label.

Exchanges:
We don’t offer direct exchanges on these items, but you’re always welcome to place a new order for the style or size you prefer.

Damaged or incorrect items:
If your order arrives damaged or incorrect, please email us within 7 days of delivery so we can replace it immediately.

We trust our customers and believe in doing what’s right. If you’re not happy, we’re not happy — and we’ll always make it right.